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Terms and Conditions

Last updated: January 2022

This web-site is intended to be a friendly, enjoyable and useful experience, but as with anything concerning any kind of transactions there are risks involved and we strongly advise you to understand all of these terms before joining.

Accepting These Terms

The Terms outlined here are a legally binding contract between you and TrustingPet.com. Please note that Section Disputes with TrustingPet.com, contains an arbitration clause and class action waiver. By agreeing to the Terms, you agree to resolve all disputes through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and that you waive your right to participate in class actions, class arbitrations, or representative actions. This contract sets out your rights and responsibilities when you use TrustingPet.com.com, our mobile apps, and the other services provided by TrustingPet.com (we’ll refer to TrustingPet.com, our mobile apps and other services as our “Services”), so please read it carefully. By using any of our Services (even just browsing one of our websites), you’re agreeing to the Terms. If you don’t agree with the Terms, you may not use our Services.

Policies

TrustingPet.com provides a venue for buyers to buy goods or services directly from sellers around the world. We strive to provide a positive shopping experience. See the specific rules that are relevant for you, depending on how you use the Services:

Your Privacy

We know your personal information is important to you, so it’s important to us. Our Privacy Policy details how your information is used when you use our Services. By using our Services, you’re also agreeing that we can process your information in the ways set out in the Privacy Policy, so please read it here. Both TrustingPet.com and sellers process members’ personal information (for example, buyer name, email address, and shipping address) and are therefore considered separate and independent data controllers of buyers’ personal information under EU law. That means that each party is responsible for the personal information it processes in providing the Services. For example, if a seller accidentally discloses a buyer’s name and email address when fulfilling another buyer’s order, the seller, not TrustingPet.com, will be responsible for that unauthorized disclosure. If, however, TrustingPet.com and sellers are found to be joint data controllers of buyers’ personal information, and if TrustingPet.com is sued, fined, or otherwise incurs expenses because of something that you did as a joint data controller of buyer personal information, you agree to indemnify TrustingPet.com for the expenses it occurs in connection with your processing of buyer personal information. See Section Indemnification below for more information about your indemnification obligations to TrustingPet.com.

Your Account with TrustingPet.com

You’ll need to create an account with TrustingPet.com to use some of our Services. Here are a few rules about accounts with TrustingPet.com: You must be 18 years or older to use our Services. Minors under 18 are not permitted to use TrustingPet.com or the Services. You are responsible for any and all account activity conducted by a minor on your account. Be honest with us. Provide accurate information about yourself. It’s not OK to use false information or impersonate another person or company through your account. Choose an appropriate username. You may not use language in your username that is offensive, vulgar, or infringes someone’s intellectual property rights, or otherwise violates the Terms. You’re responsible for your account. You’re solely responsible for any activity on your account. If you’re sharing an account with other people, then the person whose billing information is on the account will ultimately be responsible for all activity. If you’re registering as a business entity, you personally guarantee that you have the authority to agree to the Terms on behalf of the business. Protect your password. As we mentioned above, you’re solely responsible for any activity on your account, so it’s important to keep your account password secure. These Terms don’t create any agency, partnership, joint venture, employment, or franchisee relationship between you and TrustingPet.com.

Your Content

Content that you post using our Services is your content (so let’s refer to it as “Your Content”). We don’t make any claim to it, which includes anything you post using our Services (like shop names, profile pictures, listing photos, listing descriptions, reviews, comments, videos, usernames, etc.). Responsibility for Your Content. You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you’re not infringing or violating any third party’s rights by posting it. Permission to Use Your Content. By posting Your Content through our Services, you grant TrustingPet.com a license to use it. We don’t claim any ownership to Your Content, but we have your permission to use it to help TrustingPet.com function and grow. That way, we won’t infringe any rights you have in Your Content and we can help promote your store. Rights You Grant TrustingPet.com. By posting Your Content, you grant TrustingPet.com a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content. This allows us to provide the Services and to promote TrustingPet.com, your TrustingPet.com shop, or the Services in general, in any formats and through any channels, including across any TrustingPet.com Services, our partners, or third-party website or advertising medium. You agree not to assert any moral rights or rights of publicity against us for using Your Content. You also recognize our legitimate interest in using it, in accordance with the scope of this license, to the extent Your Content contains any personal information. Reporting Unauthorized Content. TrustingPet.com has great respect for intellectual property rights, and is committed to following appropriate legal procedures to remove infringing content from the Services. If content that you own or have rights to has been posted to the Services without your permission and you want it removed, please follow the steps listed in our IPES (Intellectual, Prohibited, Extinct & Sanctions) Policy. If Your Content is alleged to infringe another person’s intellectual property, we will take appropriate action, from disabling it if we receive proper notice, up through termination of your account if you are found to be a repeat infringer. We’ll notify you if any of that happens. Inappropriate, False, or Misleading Content. This should be common sense, but there are certain types of content we don’t want posted on TrustingPet.com’s Services (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive or in violation of our Community Policy, IPES (Intellectual, Prohibited, Extinct & Sanctions) Policy, or any part of our Terms. You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive.

Your Use of Our Services

License to Use Our Services. We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services—subject to the Terms and the following restrictions in particular: Don’t Use Our Services to Break the Law. You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that may apply to you. For example, it’s your responsibility to obtain any permits or licenses that your shop requires; you may not sell anything that violates any laws; you must comply with our IPES (Intellectual, Prohibited, Extinct & Sanctions) Policy and you may not engage in fraud (including false claims or infringement notices), theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes against TrustingPet.com, another TrustingPet.com user, or a third party. Pay Your Bills. You are responsible for paying all fees that you owe to TrustingPet.com. Don’t Steal Our Stuff. You agree not to “crawl,” “scrape,” or “spider” any page of the Services or to reverse engineer or attempt to obtain the source code of the Services. Don’t Try to Harm Our Systems. You agree not to interfere with or try to disrupt our Services. Share Your Ideas. We love your suggestions and ideas! They can help us improve your experience and our Services. Any unsolicited ideas or other materials you submit to TrustingPet.com (not including Your Content or items you sell through our Services) are considered non-confidential and non-proprietary to you. You grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you. Talk to Us Online. From time to time, TrustingPet.com will provide you with certain legal information in writing. By using our Services, you’re agreeing to our Electronic Communications Policy, which describes how we provide that information to you. It says that we can send you information electronically (by email, etc.) instead of mailing you paper copies (it’s better for the environment), and that your electronic agreement is the same as your signature on paper.

Warranties and Limitation of Liability

Items You Purchase. You understand that TrustingPet.com does not manufacture, store, or inspect any of the items sold through our Services. We provide the venue; the items in our marketplaces are produced, listed, and sold directly by independent sellers, so TrustingPet.com cannot and does not make any warranties about their quality, safety, or even their legality. Any legal claim related to an item you purchase must be brought directly against the seller of the item. You release TrustingPet.com from any claims related to items sold through our Services, including for defective items, misrepresentations by sellers, or items that caused physical injury (like product liability claims). Content You Access. You may come across materials that you find offensive or inappropriate while using our Services. We make no representations concerning any content posted by users through the Services. TrustingPet.com is not responsible for the accuracy, copyright compliance, legality, or decency of content posted by users that you accessed through the Services. You release us from all liability relating to that content. People You Interact With. You can use the Services to interact with other individuals, either online or in person. However, you understand that we do not screen users of our Services, and you release us from all liability relating to your interactions with other users. Please be careful and exercise caution and good judgment in all interactions with others, especially if you are meeting someone in person. Promotions. By participating in a special offer or promotion, you agree that you may not later claim that the rules of that special offer or promotion were ambiguous. Warranties. TrustingPet.com is dedicated to making our Services the best they can be, but we’re not perfect and sometimes things can go wrong. You understand that our Services are provided “as is” and without any kind of warranty (express or implied). We are expressly disclaiming any warranties of title, non-infringement, merchantability, and fitness for a particular purpose, as well as any warranties implied by a course of performance, course of dealing, or usage of trade. We do not guarantee that: (i) the Services will be secure or available at any particular time or location; (ii) any defects or errors will be corrected; (iii) the Services will be free of viruses or other harmful materials; or (iv) the results of using the Services will meet your expectations. You use the Services solely at your own risk. Some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you. Liability Limits. To the fullest extent permitted by law, neither TrustingPet.com, nor our employees or directors shall be liable to you for any lost profits or revenues, or for any consequential, incidental, indirect, special, or punitive damages arising out of or in connection with the Services or these Terms. In no event shall TrustingPet.com’s aggregate liability for any damages exceed the greater of one hundred ($100) US Dollars or the amount you paid TrustingPet.com in the past twelve months. Some jurisdictions do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you.

Indemnification

We hope this never happens, but if TrustingPet.com gets sued because of something that you did, you agree to defend and indemnify us. That means you’ll defend TrustingPet.com (including any of our employees) and hold us harmless from any legal claim or demand (including reasonable attorney’s fees) that arises from your actions, your use (or misuse) of our Services, your breach of the Terms, or your account’s infringement of someone else’s rights. We reserve the right to handle our legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy.

Third-Party Services

Our Services may contain links to third-party websites or services that we don’t own or control (for example, links to Facebook, Twitter, and Pinterest). You may also need to use a third party’s product or service in order to use some of our Services (like a compatible mobile device to use our mobile apps). When you access these third-party services, you do so at your own risk. The third parties may require you to accept their own terms of use. TrustingPet.com is not a party to those agreements; they are solely between you and the third party. Some members or visitors may choose to connect to TrustingPet or register an TrustingPet account using an external third-party application, such as Facebook, or an app developed using the TrustingPet API. Connecting your TrustingPet account to third-party applications or services is optional. If you choose to connect your account to a third-party application, TrustingPet may receive information from that application. We may use that information as part of providing the Services to you.

Disputes with Other Users

If you find yourself in a dispute with another user of TrustingPet.com’s Services or a third party, we encourage you to contact the other party and try to resolve the dispute amicably. Store Support System. Buyers and sellers who are unable to resolve a dispute related to a transaction on our websites or mobile apps may participate in our Store Support System. TrustingPet.com will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; we will not make judgments regarding legal issues or claims. TrustingPet.com has no obligation to resolve any disputes. Release of TrustingPet.com. You release TrustingPet.com from any claims, demands, and damages arising out of disputes with other users or parties.

Disputes with TrustingPet.com

If you’re upset with us, let us know, and hopefully we can resolve your issue. But if we can’t, then these rules will govern any legal dispute involving our Services: Governing Law. The Terms are governed by the laws of the State of Georgia, without regard to its conflict of laws rules, and the laws of the United States of America. These laws will apply no matter where in the world you live, but if you live outside of the United States, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law. Arbitration. You and TrustingPet.com agree that any dispute or claim arising from or relating to the Terms shall be finally settled by final and binding arbitration, using the English languapge, administered by the American Arbitration Association (the “AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) then in effect (those rules are deemed to be incorporated by reference into this section, and as of the date of these Terms you can find the AAA Rules here). Arbitration will be handled by a sole arbitrator in accordance with those rules. Judgment on the arbitration award may be entered in any court that has jurisdiction. Any arbitration under the Terms will take place on an individual basis–class arbitrations and class actions are not permitted. You understand that by agreeing to the Terms, you and TrustingPet.com are each waiving the right to trial by jury or to participate in a class action or class arbitration. Notwithstanding the foregoing, each party shall have the right to bring an action in a court of proper jurisdiction for injunctive or other equitable or conservatory relief, pending a final decision by the arbitrator. You may instead assert your claim in “small claims” court, but only if your claim qualifies, your claim remains in such court, and your claim remains on an individual, non-representative, and non-class basis. Costs of Arbitration. Payment for any and all reasonable AAA filing, administrative, and arbitrator fees will be in accordance with the Consumer Arbitration Rules. If the value of your claim does not exceed $10,000, TrustingPet.com will pay for the reasonable filing, administrative, and arbitrator fees associated with the arbitration, unless the arbitrator finds that either the substance of your claim or the relief sought was frivolous or brought for an improper purpose. Forum. We’re based in Rock Spring, Georgia, so any legal action against TrustingPet.com related to our Services must be filed and take place in Rock Spring. For all actions under the AAA Rules, the proceedings may be filed where your residence is, or in WeRock Spring, Georgia, and any in-person hearings will be conducted at a location which is reasonably convenient to both parties taking into account their ability to travel and other pertinent circumstances. For any actions not subject to arbitration, you (where your contract is with TrustingPet.com) and TrustingPet.com agree to submit to the personal jurisdiction of a state court located in Walker County, Georgia. Government Exception. If you are a government agent or entity in the United States using the Services in your official capacity, and you are legally unable to agree to the clauses in this section, then those clauses do not apply to you. In that case, the Terms and any action related to the Terms will be governed by the laws of the United States (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of the State of Georgia. Modifications. If we make any changes to this “Disputes with TrustingPet.com” section after the date you last accepted the Terms, those changes will not apply to any claims filed in a legal proceeding against TrustingPet.com prior to the date the changes became effective. TrustingPet.com will notify you of substantive changes to the “Disputes with TrustingPet.com” section at least 30 days prior to the date the change will become effective. If you do not agree to the modified terms, you may send TrustingPet.com a written notification (including email) or close your account within those 30 days. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and TrustingPet.com in accordance with the provisions of this “Disputes with TrustingPet.com” section as of the date you last accepted the Terms, including any changes made prior to your rejection. If you reopen your closed account or create a new account, you agree to be bound by the current version of the Terms.

Changes to the Terms

We may update these Terms from time to time. If we believe that the changes are material, we’ll definitely let you know by doing one (or more) of the following: (1) posting the changes through the Services or (2) sending you an email or message about the changes. That way you can decide whether you want to continue using the Services. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the Services following the changes constitutes your acceptance of the updated Terms.

Some Finer Legal Points

The Terms, including all of the policies that make up the Terms, supersede any other agreement between you and TrustingPet.com regarding the Services. If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. We may assign any of our rights and obligations under the Terms.

Contact Information

If you have any questions about the Terms of Use, please contact us.

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